Hosted Mender incident

Deviceconnect issue: remote terminal frequent disconnections

Minor Resolved View vendor source →

Hosted Mender experienced a minor incident on September 26, 2025 affecting Hosted Mender US and Hosted Mender EU, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 06:41 AM UTC
Resolved
Sep 26, 2025, 12:51 PM UTC
Duration
6h 9m
Detected by Pingoru
Sep 26, 2025, 06:41 AM UTC

Affected components

Hosted Mender USHosted Mender EU

Update timeline

  1. investigating Sep 26, 2025, 06:41 AM UTC

    Customers are reporting issues with the remote terminal (Deviceconnect Service) which is frequently dropping the remote connection. We are investigating this issue.

  2. identified Sep 26, 2025, 06:43 AM UTC

    The issue has been identified and we're working on a solution.

  3. monitoring Sep 26, 2025, 10:39 AM UTC

    We rolled back the Deviceconnect service to the previous known working version. We're monitoring the metrics and the results.

  4. resolved Sep 26, 2025, 12:51 PM UTC

    This incident has been resolved.