Hosted Mender Outage History
Hosted Mender is up right nowHosted Mender had 15 outages in the last 2 years totaling 106h 43m of downtime — averaging 0.6 incidents per month.
There were 15 Hosted Mender outages since October 8, 2025 totaling 106h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
Device inventory APIs rejecting requests with array attributes
Affected: Hosted Mender USHosted Mender EU
Timeline · 3 updates
- identified Aug 30, 2026, 04:39 PM UTC
The latest release to hosted Mender on 2026-08-26T12:09Z introduced more optimized indexing of device inventory which had an unintended side effect of denying devices with array-type inventory data.
- monitoring Aug 30, 2026, 04:44 PM UTC
We have rolled back the affected service (inventory) to restore functionality for the affected devices. We are continuing to monitor the situation.
- resolved Aug 30, 2026, 06:20 PM UTC
This incident has been resolved.
Elevated Mender Artifacts Storage errors
Affected: Hosted Mender USHosted Mender EU
Timeline · 2 updates
- identified Jul 14, 2026, 03:42 PM UTC
An upstream provider notified that they are experiencing elevated error accessing API on EU region. It's possible that the Mender devices are unable to pull artifacts and deployments might fail. We're monitoring the upstream incident status.
- resolved Jul 14, 2026, 06:38 PM UTC
The upstream provider reported their incident is resolved.
Mender Server EU issues with micro tier devices
Affected: Hosted Mender EU
Timeline · 4 updates
Mender Server EU issues with API services
Affected: Hosted Mender EU
Timeline · 5 updates
Hosted Mender EU - Connectivity issue 2026-06-18
Timeline · 1 update
Issues with deployment creation
Affected: Hosted Mender USHosted Mender EU
Timeline · 3 updates
- identified Jun 17, 2026, 06:12 PM UTC
We've identified a regression affecting users who access Mender with a custom role (rather than the built-in administrator role). As a result, we have rolled back to the previous version. When a user with a custom role attempts to list software when creating a deployment, the request is rejected with There was an error while listing software forbidden by role-based access control Only users assigned a custom role were affected. Users with the built-in admin role were not affected. We apologize sincerely for this issue.
- monitoring Jun 17, 2026, 06:17 PM UTC
We rolled back the affected version and we're monitoring the results
- resolved Jun 17, 2026, 06:36 PM UTC
This incident has been resolved, the rollback worked and we'll apply the fix in the next release.
Issues with the Mender Server UI
Affected: Hosted Mender USHosted Mender EU
Timeline · 4 updates
- investigating Apr 08, 2026, 01:40 PM UTC
We are currently investigating the issue
- identified Apr 08, 2026, 01:44 PM UTC
The issue has been identified and a fix is being implemented
- monitoring Apr 08, 2026, 01:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 02:13 PM UTC
Mender UI was unavailable between 2026-04-08T13:16:15Z and 2026-04-08T13:42:09Z (26m) due to a breaking change to Google Analytics dependency leading to misconfiguration. The issue has been mitigated by temporarily disabling Google Analytics until a fix is deployed.
Degraded performance on hosted Mender
Affected: Hosted Mender USHosted Mender EU
Timeline · 5 updates
Rate limits issue for some customers
Affected: Hosted Mender US
Timeline · 4 updates
- investigating Nov 19, 2025, 05:08 AM UTC
We just upgraded the hosted Mender US cluster to Kubernetes v1.33 with a blue/green approach. The new cluster (blue) right after the switch is experiencing issues with the rate limits for some customer. We are investigating the issue.
- identified Nov 19, 2025, 06:12 AM UTC
We rolled back to the old green cluster, still having the same issue.
- monitoring Nov 19, 2025, 06:12 AM UTC
We found the root cause, a fix has been implemented, and we're monitoring the results.
- resolved Nov 19, 2025, 07:55 AM UTC
This incident has been resolved. However, a rate limit hot fix has been implemented, so we will schedule a new maintenance window soon, to apply the definitive fix.
Issues with webhooks and AWS IoT Integration
Affected: Hosted Mender USHosted Mender EU
Timeline · 5 updates
API issues with Mender Server EU
Affected: Hosted Mender EU
Timeline · 3 updates
- monitoring Oct 22, 2025, 10:13 AM UTC
This is the same incident as https://mender.statuspage.io/incidents/v85h4c0whdtc, which is keeping track of it for the hosted Mender EU The issue has been identified. A migration triggered by an upgrade caused an index to be removed prematurely. This in turn caused data corruption. We have initiated a database restore and rolled back the upgrade. We apologize for the inconvenience.
- monitoring Oct 22, 2025, 10:14 AM UTC
The restore to 08:10:00 UTC has completed and the server is scaled back up. We will continue to monitor the situation.
- resolved Oct 22, 2025, 11:31 AM UTC
This incident has been resolved
API issues with Mender Server
Affected: Hosted Mender US
Timeline · 6 updates
Upstream cloud provider issues
Affected: Hosted Mender US
Timeline · 3 updates
- identified Oct 20, 2025, 09:55 AM UTC
We identified an issue with an upstream cloud provider. Unfortunately, even our statuspage was affected and we could not open this status page before now. Among the issues, we identified: * issues reaching the hosted Mender API server * emails not being sent * UI login not possible. The incident started at about 07:50 UTC
- identified Oct 20, 2025, 09:58 AM UTC
The cloud provider is fixing their issues, we can see that most of the hosted Mender services are back to full operation. We're continuing to monitor the issue. The email service is still not working.
- resolved Oct 20, 2025, 12:37 PM UTC
This incident has been solved.
Possible issues with the Artifacts Storage
Affected: Hosted Mender USHosted Mender EU
Timeline · 2 updates
- identified Oct 08, 2025, 03:53 AM UTC
We are aware of an open incident with a Cloud Provider for the Artifacts Storage for both hosted Mender US and EU. You may experience slow artifact download or throttling. We're monitoring the upstream provider's status.
- resolved Oct 08, 2025, 09:09 AM UTC
The upstream provider solved their issue.