Hootsuite experienced a major incident on October 14, 2025 affecting Hootsuite Web Application and Hootsuite Mobile Application, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 14, 2025, 02:16 PM UTC
We are currently experiencing a major service disruption that is preventing users from accessing the Hootsuite platform. You may be unable to log in or see an error message when trying to load the dashboard. The issue began at approximately 7:10 AM PST. Our engineering and operations teams are actively investigating this as their highest priority. We understand how critical our services are to you, and we sincerely apologize for the impact this is having on your work. We will provide another update as soon as we have more information.
- resolved Oct 14, 2025, 02:28 PM UTC
All services are back up and running and fully accessible via the Hootsuite dashboard. Thanks for your patience while our team worked to resolve this.