Hootsuite experienced a major incident on October 20, 2025 affecting Hootsuite Web Application and Sparkcentral Web Application, lasting 12h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 09:48 AM UTC
Update 2:30am PST We are continuing to investigate the issue impacting some functionality in Inbox, Publishing, and Sparkcentral. The root cause is a wider service disruption with one of our core infrastructure providers. There are no new updates at this time. We apologize for the continued inconvenience. 1:00am PST We are currently investigating an issue causing delays and errors for some functionalities. Our team is working to restore normal service as quickly as possible. We apologize for the disruption.
- monitoring Oct 20, 2025, 10:16 AM UTC
We are seeing services begin to recover, and some functionality may be returning to normal. Our engineering team is continuing to monitor the situation as our upstream infrastructure provider works to implement a full resolution. We will provide another update once we have confirmed that service has been fully restored. We appreciate your continued patience.
- monitoring Oct 20, 2025, 02:27 PM UTC
We are continuing to see positive signs of recovery across the platform. However, some services remain unstable and you may still experience intermittent issues or errors, particularly with Inbox, Publishing and Billing. Our engineering team is continuing to monitor the situation closely as our upstream infrastructure provider works towards a full resolution. We will provide another update as soon as we have more information. We appreciate your continued patience.
- resolved Oct 20, 2025, 10:28 PM UTC
We are able to confirm that the issues affecting the Hootsuite dashboard have been resolved. Please note that any previously failed posts that occurred during this service disruption will need to be republished. Thank you for your patience.