Hootsuite incident

Issues publishing to profiles that have Proofpoint pre-screening enabled

Minor Resolved View vendor source →

Hootsuite experienced a minor incident on December 1, 2025 affecting Hootsuite Web Application and Hootsuite Mobile Application, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 04:02 PM UTC
Resolved
Dec 01, 2025, 05:09 PM UTC
Duration
1h 7m
Detected by Pingoru
Dec 01, 2025, 04:02 PM UTC

Affected components

Hootsuite Web ApplicationHootsuite Mobile Application

Update timeline

  1. monitoring Dec 01, 2025, 04:02 PM UTC

    We are currently experiencing a service disruption with our Proofpoint integration which is affecting the pre-screening of posts. Our team is working closely with Proofpoint to resolve this as a priority. In the meantime, publishing via this specific workflow may fail. We apologise for the inconvenience.

  2. monitoring Dec 01, 2025, 04:45 PM UTC

    We are currently seeing a reduction in errors related to this service disruption and are continuing to monitor the situation.

  3. resolved Dec 01, 2025, 05:09 PM UTC

    We can confirm that the service disruption with our Proofpoint integration (affecting the pre-screening of posts) has been resolved. Thanks for your patience while our team sorted this out.