Hootsuite incident

Issues loading Post Performance report

Minor Resolved View vendor source →

Hootsuite experienced a minor incident on December 2, 2025 affecting Hootsuite Web Application, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 02:13 PM UTC
Resolved
Dec 02, 2025, 04:17 PM UTC
Duration
2h 3m
Detected by Pingoru
Dec 02, 2025, 02:13 PM UTC

Affected components

Hootsuite Web Application

Update timeline

  1. identified Dec 02, 2025, 02:13 PM UTC

    Hi there! We are currently experiencing a service disruption within Analytics which might prevent the Post Performance Report from loading. Our team is investigating the issue and working to resolve it as a priority. In the meantime, you may be unable to generate or view this specific report. We apologize for the inconvenience.

  2. monitoring Dec 02, 2025, 03:55 PM UTC

    A fix has been implemented and we are observing that service levels are returning to normal. Users should now be able to load the Post Performance Report in Analytics. We will continue to monitor the system to ensure full stability.

  3. resolved Dec 02, 2025, 04:17 PM UTC

    This incident has been resolved. The Post Performance Report within Analytics is now loading correctly for all users. We apologize for any inconvenience this may have caused.