Hootsuite experienced a minor incident on December 5, 2025 affecting Hootsuite Web Application and Talkwalker Web Application, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 08:01 AM UTC
Hi there! We are investigating an issue with our connection to the X (Twitter) API which is affecting data acquisition in our listening platforms, Hootsuite Listening and Talkwalker. Our engineering team is actively investigating to identify the root cause and path to resolution as soon as possible. We apologize for the inconvenience.
- investigating Dec 05, 2025, 08:08 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 08:42 AM UTC
A fix has been implemented and we are observing that service levels are returning to normal. Users should now be able see new X (Twitter) data in Hootsuite Listening and Talkwalker. Historical data will automatically be backfilled. We will continue to monitor the system to ensure full stability.
- resolved Dec 05, 2025, 09:39 AM UTC
Services have been fully restored. We have confirmed that X data is now being retrieved as expected within both Hootsuite Listening and Talkwalker. Thank you for your patience while our engineering team worked to resolve this.