Hootsuite incident
Organization settings page issues (Chrome and Edge)
Hootsuite experienced a minor incident on January 8, 2026 affecting Hootsuite Web Application, lasting 5h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 08, 2026, 07:38 PM UTC
Hey there. We are experiencing issues with the organization settings page. Admins may have trouble managing Tags, Campaigns or Link Settings at this time. This may also impact the ability to add existing link presets to URLs when creating a post in the Composer. This appears to be isolated to Chrome and Edge browsers. As a workaround, please use a Safari or Firefox browser for the time being to manage your organizations Tags, Campaigns, and Link Settings. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to receive status updates.
- resolved Jan 09, 2026, 01:28 AM UTC
After further investigation, we have determined that the issue impacting the organization setting page in Hootsuite via Chrome and Edge browsers is affecting a small subset of users. As such, we are closing this active incident. Our team will continue to work with impacted users to investigate the root cause through our normal bug resolution process. If you encounter this issue, please contact our Customer Support team. Thank you for your patience and understanding.