Honorlock incident
3rd party chat provider experiencing service outage.
Honorlock experienced a critical incident on February 25, 2026 affecting Support, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 25, 2026, 05:02 AM UTC
Our third party chat provider has identified the cause of the incident and are working to resolve the issue. In the meantime, support inquiries can be directed to [email protected] for immediate assistance.
- monitoring Feb 25, 2026, 05:29 AM UTC
We are starting to see improvements with our third party chat provider as agents are now able to receive chats. We will continue monitoring the situation for the time being.
- monitoring Feb 25, 2026, 06:56 AM UTC
We are continuing to monitor the incident as we have not received an update from our third party chat provider indicating the issue has been resolved. We encourage users unable to initiate a live chat to request assistance via email at [email protected]
- resolved Feb 25, 2026, 07:29 AM UTC
Our third party chat provider has indicated improvements have been seen, which have been confirmed by our team. We will keep an eye out for further issues.