Honeycomb.io experienced a major incident on April 10, 2026 affecting api.honeycomb.io - US1 Event Ingest, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 10, 2026, 01:41 PM UTC
We have confirmed reports of some teams getting issues ingesting their data. We have identified a probable source behind this behavior and are currently trying to correct it.
- identified Apr 10, 2026, 01:46 PM UTC
We have further narrowed down that only teams on Classic environments are currently seeing issues. We are figuring out mitigation mechanisms at the moment.
- identified Apr 10, 2026, 01:55 PM UTC
We've identified a manual fix and are deploying that by hand to each affected environment, while also investigating a systemic solution.
- monitoring Apr 10, 2026, 02:19 PM UTC
We've applied the manual fix to nearly all affected datasets (less than 1% remaining). The systemic solution is still in progress.
- monitoring Apr 10, 2026, 02:32 PM UTC
The manual fix has been applied to all environments.
- monitoring Apr 10, 2026, 03:21 PM UTC
We are continuing to work on the systemic solution and monitor. We'll leave the incident open until we're able to confirm the issue won't recur.
- resolved Apr 10, 2026, 05:24 PM UTC
We can confirm that the fix was applied uniformly to all impacted and potentially impacted environments; no teams should see ingest errors related to this issue anymore.