Honest Mobile experienced a minor incident on August 15, 2026 affecting Smart SIM, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2026, 08:27 AM UTC
Status: Investigating Drop in connection for some Smart SIM users. You might experience issues using data both in the UK and abroad. We're investigating the issue and working to restore service as quickly as possible. We'll provide another update as soon as we have more information. Affected components Smart SIM (Partial outage)
- investigating Aug 15, 2026, 02:47 PM UTC
Status: Investigating We're still investigating. We're continuing to investigate an issue affecting Smart SIM services in the UK and abroad, including the provisioning of Replacement SIMs. We're sorry for any inconvenience this has caused. We are continuing to work towards restoring service as quickly as possible, and we'll provide further updates as soon as we have more information to share. Affected components Smart SIM (Partial outage)
- identified Aug 15, 2026, 04:50 PM UTC
Status: Identified We've identified the issue. Work is currently in progress to restore connections across the Smart SIM. We don't currently have a confirmed timeline for a full resolution, but we're working to restore the service as quickly as possible. We apologise for the inconvenience caused by this, and we will continue to update the status page with any additional information. Affected components Smart SIM (Full outage)
- monitoring Aug 15, 2026, 11:41 PM UTC
Status: Monitoring A fix has been implemented, and we're now seeing connections start to restore. The team will continue to monitor the service closely throughout the evening as we validate the fix and ensure connections remain stable. If you're still experiencing issues with your Smart SIM, please restart your phone to help it reconnect to the network before trying again. We'll continue to provide further updates as we have more information. Affected components Smart SIM (Full outage)
- monitoring Aug 16, 2026, 08:32 AM UTC
Status: Monitoring We're continuing to monitor the fix. We are seeing some connections across the Smart SIM. If you re-start your phone, this may restore your connection. If not, don't worry, we're still working on it. We'll keep you posted with further updates, and really appreciate your patience. Affected components Smart SIM (Full outage)
- monitoring Aug 16, 2026, 03:18 PM UTC
Status: Monitoring Customers in the UK may still be experiencing issues on Smart SIM. We're sorry about this, and appreciate your patience. We're continuing to work on implementing a fix for these SIMs. If you are currently roaming overseas, please re-start your device, and your Smart SIM should reconnect. If not, don't worry, we're still working on it. Thanks again for your patience as we continue to resolve this. Affected components Smart SIM (Partial outage)
- monitoring Aug 16, 2026, 04:58 PM UTC
Status: Monitoring Smart SIM Performance Update - Service Resumed. We are now seeing normal service resumed across the majority of our Smart SIMs. Please restart your phone, and test your Smart SIM data via our online test link: http://smartsim.honestmobile.com/ and report back if you get a green tick. If you get a red cross, or no connection, double check your Smart SIM settings: iPhone Guide: https://help.honestmobile.com/en/articles/10340162-troubleshooting-smart-sim-ios Android Guide: https://help.honestmobile.com/en/articles/11970119-troubleshooting-smart-sim-android If your settings are correct, and your SIM is not working, just let us know, and the team will be back tomorrow, from 8am BST, to help you out. Your patience and understanding is greatly appreciated, thank you. Affected components Smart SIM (Operational)
- resolved Aug 17, 2026, 09:37 AM UTC
Status: Resolved Smart SIM Performance Update — Service Resolved The Smart SIM connections have remained stable and connected overnight, and we're now considering the incident resolved. If you're still experiencing issues with your Smart SIM, please restart your phone and try connecting again. If the issue persists, please get in touch with our support team, and we'll be on hand to take a closer look. We apologise again for the disruption caused and thank you for your patience and understanding while we worked to restore the service. Affected components Smart SIM (Operational)