Hiver incident
Hiver extension is not working. It is taking longer than expected to deploy the fix. We shall have an update within the next 120 minutes.
Hiver experienced a minor incident on November 2, 2022 affecting Email User Experience and Email Sync and 1 more component, lasting 6h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2022, 04:17 PM UTC
We are currently investigating this issue.
- investigating Nov 02, 2022, 04:24 PM UTC
We are continuing to investigate this issue.
- investigating Nov 02, 2022, 04:47 PM UTC
We are continuing to investigate this issue.
- investigating Nov 02, 2022, 05:43 PM UTC
We are continuing to investigate this issue.
- investigating Nov 02, 2022, 05:44 PM UTC
We are continuing to investigate this issue.
- investigating Nov 02, 2022, 05:58 PM UTC
We are continuing to investigate this issue.
- investigating Nov 02, 2022, 05:59 PM UTC
We are continuing to investigate this issue.
- investigating Nov 02, 2022, 06:57 PM UTC
Hiver extension is not loading, we have identified the root cause. We will update you within 60 minutes.
- identified Nov 02, 2022, 06:58 PM UTC
Hiver extension is not loading, we have identified the root cause. We will update you within 60 minutes.
- investigating Nov 02, 2022, 08:04 PM UTC
We are currently investigating this issue.
- investigating Nov 02, 2022, 08:06 PM UTC
Hiver extension is not loading. Due to the complexity of the issue, it is taking more time to roll out a fix. We will share the next update within 60 minutes.
- investigating Nov 02, 2022, 09:28 PM UTC
Hiver extension is not working. It is taking longer than expected to deploy the fix. We shall have an update within the next 120 minutes.
- monitoring Nov 02, 2022, 09:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 02, 2022, 09:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 02, 2022, 10:50 PM UTC
All services are up and running!