Hiver incident
Hiver is facing a compatibility issue with the latest Chrome version 115.
Hiver experienced a minor incident on July 24, 2023 affecting Email User Experience, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 24, 2023, 08:56 PM UTC
An important update regarding the latest Chrome version, Chrome 115 (released on July 22nd). Some customers have reported difficulties accessing and using Hiver after upgrading to this version. Our engineers are actively working on resolving the compatibility issue. In the meantime, we advise you not to upgrade to Chrome 115 this week. We will provide further updates on the solutions and next steps as they become available.
- monitoring Jul 24, 2023, 08:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 24, 2023, 09:00 PM UTC
The fix has been deployed, and we are actively monitoring the system. Our primary focus is to restore full functionality, allowing you to use Hiver without any interruptions. As soon as the next update is ready, we will share it with you promptly.
- identified Jul 25, 2023, 04:23 AM UTC
Hiver's email templates and bulk action features are presently inaccessible. Rest assured, our engineering team is diligently working to resolve this issue promptly.
- identified Jul 25, 2023, 10:46 AM UTC
A fix for the email template issue has been rolled out. However, our team is still investigating the root cause of the problem with the bulk assignment of emails. We will keep you informed as we make progress in resolving this matter.
- identified Jul 25, 2023, 10:50 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 25, 2023, 12:15 PM UTC
We have successfully applied a fix for the bulk assignment of emails. We are closely monitoring our system.
- resolved Jul 25, 2023, 03:11 PM UTC
We're back! All our Hiver services are up and running now. We thank you for your patience.