Hiver incident

Hiver services are experiencing a downtime

Critical Resolved View vendor source →

Hiver experienced a critical incident on August 17, 2023 affecting Email User Experience and Email Sync and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2023, 12:32 AM UTC
Resolved
Aug 17, 2023, 01:23 AM UTC
Duration
50m
Detected by Pingoru
Aug 17, 2023, 12:32 AM UTC

Affected components

Email User ExperienceEmail SyncHiver WebsiteNotification ServicesAnalyticsHiver ChatIntegrationsKnowledge Base

Update timeline

  1. investigating Aug 17, 2023, 12:32 AM UTC

    We are experiencing issues with Hiver services. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes

  2. investigating Aug 17, 2023, 12:35 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 17, 2023, 01:16 AM UTC

    We have deployed the fix and are monitoring the system. Right now, our top priority is to ensure we restore the functionality so that you can resume your undisrupted usage of Hiver. We will share the next update as soon as it is available.

  4. resolved Aug 17, 2023, 01:23 AM UTC

    We're back! All our Hiver services are up and running now. We thank you for your patience.