Hiver incident

Hiver's Activity Panel service is currently experiencing degraded performance

Minor Resolved View vendor source →

Hiver experienced a minor incident on November 14, 2023 affecting Email User Experience, lasting 1d 21h. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2023, 04:55 PM UTC
Resolved
Nov 16, 2023, 02:29 PM UTC
Duration
1d 21h
Detected by Pingoru
Nov 14, 2023, 04:55 PM UTC

Affected components

Email User Experience

Update timeline

  1. investigating Nov 14, 2023, 04:55 PM UTC

    Some users are currently experiencing difficulty accessing Hiver's activity panel. Our dedicated engineers are actively investigating the root cause of this issue. Rest assured, we are prioritizing this matter and will provide you with a comprehensive update soon. Thank you for your patience and understanding.

  2. investigating Nov 14, 2023, 07:21 PM UTC

    We appreciate your continued patience as we delve into the ongoing challenges affecting access to Hiver's activity panel. Our dedicated engineering team is actively engaged in a thorough investigation to pinpoint the root cause. Rest assured, our team is working diligently to gather the necessary details for a comprehensive update. Your understanding is invaluable to us, and we are committed to resolving this matter promptly.

  3. resolved Nov 16, 2023, 02:29 PM UTC

    Our Engineers have successfully implemented the fix for Hiver's activity panel issue. All Hiver services have been restored to full functionality. We appreciate your continued patience.