Hiver incident

Hiver's email synchronisation is experiencing a delay.

Major Resolved View vendor source →

Hiver experienced a major incident on July 23, 2024 affecting Email Sync, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2024, 03:35 PM UTC
Resolved
Jul 23, 2024, 06:09 PM UTC
Duration
2h 34m
Detected by Pingoru
Jul 23, 2024, 03:35 PM UTC

Affected components

Email Sync

Update timeline

  1. identified Jul 23, 2024, 03:35 PM UTC

    We are experiencing issues with email synchronization. Our best engineers are continuing to diagnose the issue. We will share the next update within 30 minutes.

  2. identified Jul 23, 2024, 04:12 PM UTC

    Our engineers are continuing to investigate the delay in email synchronization. We are actively working on this and are committed to resolving it as quickly as possible. Rest assured, we will provide an update within 30 minutes.

  3. identified Jul 23, 2024, 05:03 PM UTC

    Our engineers are diligently working to resolve the email synchronization issue. Rest assured, we are committed to restoring full functionality as swiftly as possible. We will share another update within the next 30 minutes.

  4. resolved Jul 23, 2024, 06:09 PM UTC

    We have deployed the fix and are monitoring the system. All Hiver services are up and running again. We are grateful for your patience and understanding.