Hive AI incident

Elevated API Errors for Thorn CSAM Matching API

Major Resolved View vendor source →

Hive AI experienced a major incident on August 18, 2025 affecting [SF1] API - Sync and [SF1] API - Async, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 06:24 PM UTC
Resolved
Aug 18, 2025, 09:57 PM UTC
Duration
3h 32m
Detected by Pingoru
Aug 18, 2025, 06:24 PM UTC

Affected components

[SF1] API - Sync[SF1] API - Async

Update timeline

  1. identified Aug 18, 2025, 06:24 PM UTC

    The thorn matching service is currently timing out. We are actively working on resolving this as quickly as possible.

  2. resolved Aug 18, 2025, 09:57 PM UTC

    This incident has been resolved.