Hive AI incident

Service Impact

Major Resolved View vendor source →

Hive AI experienced a major incident on September 6, 2022 affecting [SF1] API - Sync and [SF1] API - Async, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2022, 09:30 PM UTC
Resolved
Sep 07, 2022, 12:37 AM UTC
Duration
3h 6m
Detected by Pingoru
Sep 06, 2022, 09:30 PM UTC

Affected components

[SF1] API - Sync[SF1] API - Async

Update timeline

  1. investigating Sep 06, 2022, 10:03 PM UTC

    We are currently investigating this issue.

  2. identified Sep 06, 2022, 10:07 PM UTC

    Sync recovered at 2:55. Async still impacted.

  3. identified Sep 06, 2022, 11:52 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Sep 07, 2022, 12:37 AM UTC

    This incident has been resolved.