Hive AI incident

Delay in processing Async tasks

Minor Resolved View vendor source →

Hive AI experienced a minor incident on October 16, 2023 affecting [SF1] API - Sync and [SF1] API - Async, lasting 11h. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2023, 03:00 PM UTC
Resolved
Oct 17, 2023, 02:00 AM UTC
Duration
11h
Detected by Pingoru
Oct 16, 2023, 03:00 PM UTC

Affected components

[SF1] API - Sync[SF1] API - Async

Update timeline

  1. investigating Oct 16, 2023, 04:21 PM UTC

    We are currently investigating the issue.

  2. investigating Oct 16, 2023, 04:21 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 16, 2023, 08:19 PM UTC

    Current tasks processing, recovering backlogged async tasks.

  4. investigating Oct 17, 2023, 03:18 AM UTC

    We are continuing to investigate this issue.

  5. resolved Oct 17, 2023, 06:32 AM UTC

    This incident has been resolved.