Hive AI incident

API Service Outage in VA and SF

Critical Resolved View vendor source →

Hive AI experienced a critical incident on May 13, 2025 affecting [SF1] API - Sync and [SF1] API - Async, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 08:51 PM UTC
Resolved
May 13, 2025, 09:16 PM UTC
Duration
24m
Detected by Pingoru
May 13, 2025, 08:51 PM UTC

Affected components

[SF1] API - Sync[SF1] API - Async

Update timeline

  1. identified May 13, 2025, 09:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 13, 2025, 09:16 PM UTC

    This incident has been resolved.