Hint Health Outage History

This incident has been resolved.

Between 09:52 PT and 10:18 PT, our authentication vendor experienced an issue that resulted in errors during login attempts as well as session refreshes. As a result, customers were unable to sign in or continue using the app once their session tokens expired after the standard 15-minute window. At 10:18 PT, our vendor deployed a fix that restored normal authentication functionality. We are working with the vendor to understand the root cause and will provide a detailed update shortly on our status page.

Between 08:15 ET and 10:50 ET today, a subset of authentication edge servers maintained by our vendor in the Chicago region began returning errors. During this window, customers routed to one of these faulty nodes were unable to sign in or continue using the app—their session tokens failed to refresh after the standard 15-minute window. We estimate fewer than 200 users—primarily in Missouri, Wisconsin, Iowa, Indiana, Michigan, and Illinois—were affected. At 10:50 ET, we deployed a fix to restore full service. Monitoring confirms all authentication services are now operating normally. We apologize for the disruption and are working with our vendor to enhance fail-over and token-refresh resilience across their edge clusters.

During a recent release aimed at performance improvement, we observed an unexpected disruption at 10:56 AM PT. Active users with expired authentication tokens were affected and redirected to a 401 error page, temporarily limiting their ability to use our app. This issue was an unintended side effect of the new release, which inadvertently overlooked the automatic refresh of expired tokens for these users. Our team has since addressed and rectified this problem by 11:23 AM PST.