HeyTaco experienced a critical incident on June 10, 2025 affecting HeyTaco Web App and HeyTaco Bot, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 07:52 PM UTC
The HeyTaco for Slack app is down due to the global Heroku outage: https://cybersecuritynews.com/global-heroku-outage/ We are currently working to resolve the issue.
- investigating Jun 10, 2025, 09:59 PM UTC
We are continuing to investigate this issue.
- investigating Jun 11, 2025, 12:10 AM UTC
We are continuing to investigate this issue.
- resolved Jun 11, 2025, 12:10 AM UTC
On June 10, 2025, HeyTaco experienced an outage from 3:45 PM to 5:56 PM ET due to a widespread incident affecting Heroku, our hosting provider. During this time, HeyTaco was intermittently unavailable for all users. Service was fully restored once Heroku resolved the underlying issue on their end. We’re continuing to monitor performance closely, and we’re in contact with Heroku to better understand the root cause and prevent future disruptions. Thanks for your patience, and we’re sorry for the interruption. — The HeyTaco Team 🌮