Degraded performance on Salesforce integration
Affected: Integrations
Timeline · 2 updates
- investigating Jun 11, 2026, 10:35 PM UTC
We are currently investigating this issue.
- resolved Jun 11, 2026, 11:32 PM UTC
This incident has been resolved.
Heymarket Outage History
Heymarket is up right nowHeymarket had 16 outages in the last 2 years totaling 136h 47m of downtime — averaging 0.7 incidents per month.
There were 16 Heymarket outages since August 29, 2024 totaling 136h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Messaging Service Interruption
Affected: Public APIMessaging
Timeline · 1 update
- investigating Jun 10, 2026, 01:49 PM UTC
We are currently investigating the issue with failed messaging.
API issue affecting integrations with HubSpot, Salesforce, and Microsoft Teams
Affected: Integrations
Timeline · 2 updates
- investigating May 12, 2026, 06:42 PM UTC
We are investigating an issue affecting our integrations with HubSpot, Salesforce, and Microsoft Teams. Customers using these integrations may experience intermittent disruptions. Our engineering team is actively working to identify the cause and restore stability.
- resolved May 12, 2026, 08:03 PM UTC
This incident has been resolved.
Delay in processing incoming messages
Affected: Messaging
Timeline · 2 updates
- identified Dec 02, 2025, 08:04 PM UTC
We have identified a delay in processing incoming messages. Our engineering team is working on a fix.
- resolved Dec 02, 2025, 09:35 PM UTC
This incident has been resolved.
Service Interruption
Affected: Web App (app.heymarket.com)
Timeline · 5 updates
- investigating Nov 11, 2025, 07:02 PM UTC
We are currently investigating this issue.
- identified Nov 11, 2025, 07:57 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 11, 2025, 07:58 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 11, 2025, 08:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 11, 2025, 08:17 PM UTC
This incident has been resolved.
SMS Delivery Delays and Failures to AT&T Network in the US for a Subset of 10 Digit Long Codes
Affected: Messaging
Timeline · 4 updates
- investigating Oct 20, 2025, 06:07 PM UTC
Carrier is reporting SMS delivery delays when sending messages to AT&T US Network via a subset of 10DLC long codes that is impacting a subset of users.
- investigating Oct 20, 2025, 11:29 PM UTC
This incident has been resolved.
- investigating Oct 20, 2025, 11:40 PM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2025, 11:40 PM UTC
This incident has been resolved.
Carrier Service Incident
Affected: Messaging
Timeline · 4 updates
- investigating Oct 20, 2025, 07:04 PM UTC
We are currently tracking an upstream provider incident that is impacting a subset of users. The issue has been identified as stemming from an underlying infrastructure problem within a major cloud provider’s U.S. region.
- identified Oct 20, 2025, 07:05 PM UTC
A fix has been identified by the carrier and is currently being worked on and monitored.
- monitoring Oct 20, 2025, 07:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 11:36 PM UTC
This incident has been resolved.
Heymarket.com down due to Cloudfare outage
Timeline · 2 updates
- monitoring Jun 12, 2025, 07:05 PM UTC
Cloudflare is currently investigating an outage that is preventing Heymarket.com’s marketing site from loading. https://www.cloudflarestatus.com/incidents/25r9t0vz99rp
- resolved Jun 12, 2025, 08:22 PM UTC
This incident has been resolved.
Degraded performance with web application
Affected: Web App (app.heymarket.com)
Timeline · 2 updates
- investigating Feb 04, 2025, 09:00 PM UTC
We are currently identifying the root cause
- resolved Feb 04, 2025, 09:30 PM UTC
This incident has been resolved.
Scheduled Jobs Issue
Affected: Public APIMessaging
Timeline · 4 updates
- investigating Jan 13, 2025, 05:56 PM UTC
We are currently experiencing an issue with scheduled jobs which is affecting services like contact imports, scheduled messages, campaigns, and chat exports. We are actively investigating the problem.
- investigating Jan 13, 2025, 10:00 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 13, 2025, 10:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2025, 01:23 PM UTC
This incident has been resolved.
Incoming Messages Not Received from Certain Carriers
Affected: Web App (app.heymarket.com)
Timeline · 3 updates
- investigating Dec 02, 2024, 05:14 PM UTC
We are currently experiencing an intermittent issue where some incoming messages from certain carriers are not appearing in the web application. We are actively investigating the problem.
- investigating Dec 03, 2024, 12:11 AM UTC
We are continuing to investigate this issue.
- resolved Dec 05, 2024, 05:55 PM UTC
This incident has been resolved.
Campaigns - Message not sending
Affected: Web App (app.heymarket.com)
Timeline · 3 updates
- identified Nov 20, 2024, 05:17 PM UTC
A problem with the message queue is preventing messages from being sent through Campaigns. We are working on a fix.
- identified Nov 20, 2024, 05:47 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 20, 2024, 05:47 PM UTC
This incident has been resolved.
Slow Response Times with Heymarket Search
Affected: Web App (app.heymarket.com)
Timeline · 2 updates
- identified Nov 14, 2024, 08:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 14, 2024, 09:36 PM UTC
This incident has been resolved.
Contact Search Functionality Issue
Affected: Web App (app.heymarket.com)
Timeline · 2 updates
- investigating Nov 13, 2024, 06:53 PM UTC
We are currently experiencing a known issue with contact search that affects all related features, including list details where only phone numbers are displayed. Our engineering team is actively working to resolve this issue.
- resolved Nov 13, 2024, 08:14 PM UTC
This incident has been resolved.
Delays in Incoming Messages - Issue with downstream Carrier
Affected: MessagingTwilio SMS
Timeline · 2 updates
- investigating Sep 04, 2024, 04:19 PM UTC
We are currently investigating this issue.
- resolved Sep 04, 2024, 06:00 PM UTC
This incident has been resolved.
Slow search queries
Affected: Web App (app.heymarket.com)Website Widget
Timeline · 4 updates
- investigating Aug 29, 2024, 08:25 PM UTC
We are currently investigating reports of slow search queries.
- investigating Aug 29, 2024, 08:26 PM UTC
We are continuing to investigate this issue.
- investigating Aug 29, 2024, 09:07 PM UTC
We are continuing to investigate this issue.
- resolved Aug 29, 2024, 11:45 PM UTC
This incident has been resolved.