Heymarket incident
SMS - Downstream issues with failed messages to certain carriers
Heymarket experienced a notice incident on September 28, 2023 affecting Messaging and Twilio SMS, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2023, 07:10 PM UTC
We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability.
- identified Sep 28, 2023, 08:23 PM UTC
We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability.
- investigating Sep 28, 2023, 08:23 PM UTC
We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability.
- resolved Sep 28, 2023, 08:36 PM UTC
The carriers have resolved the issue. Sorry for the inconvenience caused.