Heymarket Outage History

Heymarket is up right now

Heymarket had 16 outages in the last 2 years totaling 128h 21m of downtime — averaging 0.7 incidents per month.

There were 16 Heymarket outages since August 1, 2024 totaling 128h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.heymarket.com

Notice May 12, 2026

API issue affecting integrations with HubSpot, Salesforce, and Microsoft Teams

Detected by Pingoru
May 12, 2026, 06:42 PM UTC
Resolved
May 12, 2026, 08:03 PM UTC
Duration
1h 21m
Affected: Integrations
Timeline · 2 updates
  1. investigating May 12, 2026, 06:42 PM UTC

    We are investigating an issue affecting our integrations with HubSpot, Salesforce, and Microsoft Teams. Customers using these integrations may experience intermittent disruptions. Our engineering team is actively working to identify the cause and restore stability.

  2. resolved May 12, 2026, 08:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2025

Delay in processing incoming messages

Detected by Pingoru
Dec 02, 2025, 08:04 PM UTC
Resolved
Dec 02, 2025, 09:35 PM UTC
Duration
1h 31m
Affected: Messaging
Timeline · 2 updates
  1. identified Dec 02, 2025, 08:04 PM UTC

    We have identified a delay in processing incoming messages. Our engineering team is working on a fix.

  2. resolved Dec 02, 2025, 09:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Service Interruption

Detected by Pingoru
Nov 11, 2025, 07:02 PM UTC
Resolved
Nov 11, 2025, 08:17 PM UTC
Duration
1h 14m
Affected: Web App (app.heymarket.com)
Timeline · 5 updates
  1. investigating Nov 11, 2025, 07:02 PM UTC

    We are currently investigating this issue.

  2. identified Nov 11, 2025, 07:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 11, 2025, 07:58 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Nov 11, 2025, 08:01 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Nov 11, 2025, 08:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

SMS Delivery Delays and Failures to AT&T Network in the US for a Subset of 10 Digit Long Codes

Detected by Pingoru
Oct 20, 2025, 06:07 PM UTC
Resolved
Oct 20, 2025, 11:40 PM UTC
Duration
5h 33m
Affected: Messaging
Timeline · 4 updates
  1. investigating Oct 20, 2025, 06:07 PM UTC

    Carrier is reporting SMS delivery delays when sending messages to AT&T US Network via a subset of 10DLC long codes that is impacting a subset of users.

  2. investigating Oct 20, 2025, 11:29 PM UTC

    This incident has been resolved.

  3. investigating Oct 20, 2025, 11:40 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 20, 2025, 11:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Carrier Service Incident

Detected by Pingoru
Oct 20, 2025, 07:26 AM UTC
Resolved
Oct 20, 2025, 11:06 PM UTC
Duration
15h 39m
Affected: Messaging
Timeline · 4 updates
  1. investigating Oct 20, 2025, 07:04 PM UTC

    We are currently tracking an upstream provider incident that is impacting a subset of users. The issue has been identified as stemming from an underlying infrastructure problem within a major cloud provider’s U.S. region.

  2. identified Oct 20, 2025, 07:05 PM UTC

    A fix has been identified by the carrier and is currently being worked on and monitored.

  3. monitoring Oct 20, 2025, 07:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 11:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2025

Heymarket.com down due to Cloudfare outage

Detected by Pingoru
Jun 12, 2025, 07:05 PM UTC
Resolved
Jun 12, 2025, 08:22 PM UTC
Duration
1h 17m
Timeline · 2 updates
  1. monitoring Jun 12, 2025, 07:05 PM UTC

    Cloudflare is currently investigating an outage that is preventing Heymarket.com’s marketing site from loading. https://www.cloudflarestatus.com/incidents/25r9t0vz99rp

  2. resolved Jun 12, 2025, 08:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 29, 2025

Messaging Service Interruption

Detected by Pingoru
Mar 29, 2025, 07:53 PM UTC
Resolved
Mar 29, 2025, 07:54 PM UTC
Duration
1m
Affected: Messaging
Timeline · 3 updates
  1. investigating Mar 29, 2025, 07:30 PM UTC

    Some sent messages failed, receiving messages delayed.

  2. monitoring Mar 29, 2025, 08:04 PM UTC

    Messaging service has been updated and we are monitoring the results.

  3. resolved Mar 29, 2025, 09:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2025

Degraded performance with web application

Detected by Pingoru
Feb 04, 2025, 09:00 PM UTC
Resolved
Feb 04, 2025, 09:30 PM UTC
Duration
29m
Affected: Web App (app.heymarket.com)
Timeline · 2 updates
  1. investigating Feb 04, 2025, 09:00 PM UTC

    We are currently identifying the root cause

  2. resolved Feb 04, 2025, 09:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 13, 2025

Scheduled Jobs Issue

Detected by Pingoru
Jan 13, 2025, 05:56 PM UTC
Resolved
Jan 14, 2025, 01:23 PM UTC
Duration
19h 26m
Affected: Public APIMessaging
Timeline · 4 updates
  1. investigating Jan 13, 2025, 05:56 PM UTC

    We are currently experiencing an issue with scheduled jobs which is affecting services like contact imports, scheduled messages, campaigns, and chat exports. We are actively investigating the problem.

  2. investigating Jan 13, 2025, 10:00 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 13, 2025, 10:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 14, 2025, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 2, 2024

Incoming Messages Not Received from Certain Carriers

Detected by Pingoru
Dec 02, 2024, 05:14 PM UTC
Resolved
Dec 05, 2024, 05:55 PM UTC
Duration
3d
Affected: Web App (app.heymarket.com)
Timeline · 3 updates
  1. investigating Dec 02, 2024, 05:14 PM UTC

    We are currently experiencing an intermittent issue where some incoming messages from certain carriers are not appearing in the web application. We are actively investigating the problem.

  2. investigating Dec 03, 2024, 12:11 AM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 05, 2024, 05:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 20, 2024

Campaigns - Message not sending

Detected by Pingoru
Nov 20, 2024, 05:17 PM UTC
Resolved
Nov 20, 2024, 05:47 PM UTC
Duration
29m
Affected: Web App (app.heymarket.com)
Timeline · 3 updates
  1. identified Nov 20, 2024, 05:17 PM UTC

    A problem with the message queue is preventing messages from being sent through Campaigns. We are working on a fix.

  2. identified Nov 20, 2024, 05:47 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 20, 2024, 05:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2024

Slow Response Times with Heymarket Search

Detected by Pingoru
Nov 14, 2024, 08:15 PM UTC
Resolved
Nov 14, 2024, 09:36 PM UTC
Duration
1h 21m
Affected: Web App (app.heymarket.com)
Timeline · 2 updates
  1. identified Nov 14, 2024, 08:15 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Nov 14, 2024, 09:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 13, 2024

Contact Search Functionality Issue

Detected by Pingoru
Nov 13, 2024, 06:53 PM UTC
Resolved
Nov 13, 2024, 08:14 PM UTC
Duration
1h 20m
Affected: Web App (app.heymarket.com)
Timeline · 2 updates
  1. investigating Nov 13, 2024, 06:53 PM UTC

    We are currently experiencing a known issue with contact search that affects all related features, including list details where only phone numbers are displayed. Our engineering team is actively working to resolve this issue.

  2. resolved Nov 13, 2024, 08:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 29, 2024

Slow search queries

Detected by Pingoru
Aug 29, 2024, 08:25 PM UTC
Resolved
Aug 29, 2024, 11:45 PM UTC
Duration
3h 19m
Affected: Web App (app.heymarket.com)Website Widget
Timeline · 4 updates
  1. investigating Aug 29, 2024, 08:25 PM UTC

    We are currently investigating reports of slow search queries.

  2. investigating Aug 29, 2024, 08:26 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 29, 2024, 09:07 PM UTC

    We are continuing to investigate this issue.

  4. resolved Aug 29, 2024, 11:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 1, 2024

Search Impact

Detected by Pingoru
Aug 01, 2024, 09:14 PM UTC
Resolved
Aug 01, 2024, 10:06 PM UTC
Duration
52m
Affected: Web App (app.heymarket.com)
Timeline · 2 updates
  1. identified Aug 01, 2024, 09:14 PM UTC

    We are currently experiencing issues with searching for phone numbers and contacts, which is affecting several areas of the app. The team is actively working to resolve these problems.

  2. resolved Aug 01, 2024, 10:06 PM UTC

    This incident has been resolved.

Read the full incident report →