Heymarket Outage History

Heymarket had 8 outages in the last 2 years totaling 35h 20m of downtime — averaging 0.3 incidents per month.

There were 8 Heymarket outages since October 20, 2025 totaling 35h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.heymarket.com

Minor September 9, 2026

SMS Delivery Failures from a Subset of AT&T Numbers in the United States

Detected by Pingoru: Sep 09, 2026, 07:47 PM UTC
Resolved: Sep 09, 2026, 08:28 PM UTC
Duration: 40m

Affected: MessagingTwilio SMSTwilio MMS

Timeline · 4 updates

identified Sep 09, 2026, 07:36 PM UTC

Customers may be experiencing SMS delivery failures from a subset of phone numbers to AT&T network subscribers in the United States. Our Carrier Team has identified the cause and is working to resolve the issue. We will provide another update as soon as more information becomes available.
identified Sep 09, 2026, 07:36 PM UTC

We are continuing to work on a fix for this issue.
monitoring Sep 09, 2026, 08:47 PM UTC

We have observed a recovery in SMS delivery from a subset of phone numbers to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
resolved Sep 09, 2026, 10:51 PM UTC

This incident has been resolved.

Read the full incident report →

Notice June 11, 2026

Degraded performance on Salesforce integration

Detected by Pingoru: Jun 11, 2026, 10:35 PM UTC
Resolved: Jun 11, 2026, 11:32 PM UTC
Duration: 57m

Affected: Integrations

Timeline · 2 updates

investigating Jun 11, 2026, 10:35 PM UTC

We are currently investigating this issue.
resolved Jun 11, 2026, 11:32 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

Messaging Service Interruption

Detected by Pingoru: Jun 10, 2026, 01:49 PM UTC
Resolved: Jun 10, 2026, 10:12 PM UTC
Duration: 8h 22m

Affected: Public APIMessaging

Timeline · 1 update

investigating Jun 10, 2026, 01:49 PM UTC

We are currently investigating the issue with failed messaging.

Read the full incident report →

Notice May 12, 2026

API issue affecting integrations with HubSpot, Salesforce, and Microsoft Teams

Detected by Pingoru: May 12, 2026, 06:42 PM UTC
Resolved: May 12, 2026, 08:03 PM UTC
Duration: 1h 21m

Affected: Integrations

Timeline · 2 updates

investigating May 12, 2026, 06:42 PM UTC

We are investigating an issue affecting our integrations with HubSpot, Salesforce, and Microsoft Teams. Customers using these integrations may experience intermittent disruptions. Our engineering team is actively working to identify the cause and restore stability.
resolved May 12, 2026, 08:03 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 2, 2025

Delay in processing incoming messages

Detected by Pingoru: Dec 02, 2025, 08:04 PM UTC
Resolved: Dec 02, 2025, 09:35 PM UTC
Duration: 1h 31m

Affected: Messaging

Timeline · 2 updates

identified Dec 02, 2025, 08:04 PM UTC

We have identified a delay in processing incoming messages. Our engineering team is working on a fix.
resolved Dec 02, 2025, 09:35 PM UTC

This incident has been resolved.

Read the full incident report →

Minor November 11, 2025

Service Interruption

Detected by Pingoru: Nov 11, 2025, 07:02 PM UTC
Resolved: Nov 11, 2025, 08:17 PM UTC
Duration: 1h 14m

Affected: Web App (app.heymarket.com)

Timeline · 5 updates

investigating Nov 11, 2025, 07:02 PM UTC

We are currently investigating this issue.
identified Nov 11, 2025, 07:57 PM UTC

The issue has been identified and a fix is being implemented.
identified Nov 11, 2025, 07:58 PM UTC

We are continuing to work on a fix for this issue.
identified Nov 11, 2025, 08:01 PM UTC

We are continuing to work on a fix for this issue.
resolved Nov 11, 2025, 08:17 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

SMS Delivery Delays and Failures to AT&T Network in the US for a Subset of 10 Digit Long Codes

Detected by Pingoru: Oct 20, 2025, 06:07 PM UTC
Resolved: Oct 20, 2025, 11:40 PM UTC
Duration: 5h 33m

Affected: Messaging

Timeline · 4 updates

investigating Oct 20, 2025, 06:07 PM UTC

Carrier is reporting SMS delivery delays when sending messages to AT&T US Network via a subset of 10DLC long codes that is impacting a subset of users.
investigating Oct 20, 2025, 11:29 PM UTC

This incident has been resolved.
investigating Oct 20, 2025, 11:40 PM UTC

We are continuing to investigate this issue.
resolved Oct 20, 2025, 11:40 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Carrier Service Incident

Detected by Pingoru: Oct 20, 2025, 07:26 AM UTC
Resolved: Oct 20, 2025, 11:06 PM UTC
Duration: 15h 39m

Affected: Messaging

Timeline · 4 updates

investigating Oct 20, 2025, 07:04 PM UTC

We are currently tracking an upstream provider incident that is impacting a subset of users. The issue has been identified as stemming from an underlying infrastructure problem within a major cloud provider’s U.S. region.
identified Oct 20, 2025, 07:05 PM UTC

A fix has been identified by the carrier and is currently being worked on and monitored.
monitoring Oct 20, 2025, 07:06 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 20, 2025, 11:36 PM UTC

This incident has been resolved.

Read the full incident report →