Hex incident

Degraded Kernel Acquisition

Major Resolved View vendor source →

Hex experienced a major incident on June 2, 2025 affecting Kernels, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 04:01 PM UTC
Resolved
Jun 02, 2025, 05:34 PM UTC
Duration
1h 32m
Detected by Pingoru
Jun 02, 2025, 04:01 PM UTC

Affected components

Kernels

Update timeline

  1. investigating Jun 02, 2025, 04:01 PM UTC

    We are currently investigating an issue acquiring kernels for some customers.

  2. monitoring Jun 02, 2025, 04:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 02, 2025, 05:34 PM UTC

    This incident has been resolved.