Hex incident

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Major Resolved View vendor source →

Hex experienced a major incident on July 18, 2025 affecting Main site, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 12:40 PM UTC
Resolved
Jul 18, 2025, 01:57 PM UTC
Duration
1h 16m
Detected by Pingoru
Jul 18, 2025, 12:40 PM UTC

Affected components

Main site

Update timeline

  1. investigating Jul 18, 2025, 12:40 PM UTC

    We are currently investigating this issue.

  2. identified Jul 18, 2025, 01:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 18, 2025, 01:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 18, 2025, 01:57 PM UTC

    This incident has been resolved.