Hex incident

Some users are having issues accessing Hex

Major Resolved View vendor source →

Hex experienced a major incident on September 16, 2025 affecting Main site, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 08:35 PM UTC
Resolved
Sep 16, 2025, 08:53 PM UTC
Duration
18m
Detected by Pingoru
Sep 16, 2025, 08:35 PM UTC

Affected components

Main site

Update timeline

  1. investigating Sep 16, 2025, 08:35 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 16, 2025, 08:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2025, 08:53 PM UTC

    This incident has been resolved.