Hex incident

Platform availability issue

Major Resolved View vendor source →

Hex experienced a major incident on June 20, 2023 affecting Main site and Login, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 20, 2023, 01:40 PM UTC
Resolved
Jun 20, 2023, 04:43 PM UTC
Duration
3h 2m
Detected by Pingoru
Jun 20, 2023, 01:40 PM UTC

Affected components

Main siteLogin

Update timeline

  1. investigating Jun 20, 2023, 01:40 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 20, 2023, 01:41 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 20, 2023, 01:43 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 20, 2023, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 20, 2023, 04:43 PM UTC

    This incident has been resolved.