Hex incident

Platform degradation due to AWS outage

Minor Resolved View vendor source →

Hex experienced a minor incident on June 30, 2023 affecting Main site and Single tenant stacks, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2023, 04:35 PM UTC
Resolved
Jun 30, 2023, 07:15 PM UTC
Duration
2h 40m
Detected by Pingoru
Jun 30, 2023, 04:35 PM UTC

Affected components

Main siteSingle tenant stacks

Update timeline

  1. identified Jun 30, 2023, 04:35 PM UTC

    Issue has been identified to be due to an ongoing AWS outage.

  2. resolved Jun 30, 2023, 07:15 PM UTC

    This incident has been resolved.