Hex incident

Kernel instability 08/29/23

Major Resolved View vendor source →

Hex experienced a major incident on August 29, 2023 affecting Data Connections and Kernels, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2023, 07:30 PM UTC
Resolved
Aug 29, 2023, 10:21 PM UTC
Duration
2h 51m
Detected by Pingoru
Aug 29, 2023, 07:30 PM UTC

Affected components

Data ConnectionsKernels

Update timeline

  1. investigating Aug 29, 2023, 07:30 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 29, 2023, 09:15 PM UTC

    We are continuing to investigate the issue and are working with upstream providers to identify and resolve the outage.

  3. identified Aug 29, 2023, 09:35 PM UTC

    The issue has been identified and we are working with our hosting provider to resolve the issue.

  4. resolved Aug 29, 2023, 10:21 PM UTC

    This incident has been resolved.