Hex incident

Kernel Unavailability

Critical Resolved View vendor source →

Hex experienced a critical incident on August 15, 2024 affecting Main site and Single tenant stacks, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 15, 2024, 06:32 PM UTC
Resolved
Aug 15, 2024, 09:37 PM UTC
Duration
3h 5m
Detected by Pingoru
Aug 15, 2024, 06:32 PM UTC

Affected components

Main siteSingle tenant stacks

Update timeline

  1. investigating Aug 15, 2024, 06:32 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 15, 2024, 08:15 PM UTC

    Hex is experiencing degraded performance; some users are unable to acquire kernels and run projects. We are actively investigating the root cause and will update as soon as possible on a resolution.

  3. monitoring Aug 15, 2024, 08:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 15, 2024, 09:37 PM UTC

    This incident has been resolved.