Hex incident

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Critical Resolved View vendor source →

Hex experienced a critical incident on January 30, 2025 affecting Main site, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 02:35 PM UTC
Resolved
Jan 30, 2025, 03:55 PM UTC
Duration
1h 20m
Detected by Pingoru
Jan 30, 2025, 02:35 PM UTC

Affected components

Main site

Update timeline

  1. investigating Jan 30, 2025, 02:35 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 30, 2025, 02:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jan 30, 2025, 02:42 PM UTC

    We are currently investigating this issue.

  4. investigating Jan 30, 2025, 02:56 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jan 30, 2025, 03:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 30, 2025, 03:55 PM UTC

    This incident has been resolved.