Hex incident

Web app outage

Critical Resolved View vendor source →

Hex experienced a critical incident on January 30, 2025 affecting Main site, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 05:10 PM UTC
Resolved
Jan 30, 2025, 05:56 PM UTC
Duration
45m
Detected by Pingoru
Jan 30, 2025, 05:10 PM UTC

Affected components

Main site

Update timeline

  1. investigating Jan 30, 2025, 05:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 30, 2025, 05:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 30, 2025, 05:56 PM UTC

    This incident has been resolved.