Hex incident

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Critical Resolved View vendor source →

Hex experienced a critical incident on February 5, 2025 affecting Main site, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 07:03 PM UTC
Resolved
Feb 05, 2025, 07:53 PM UTC
Duration
50m
Detected by Pingoru
Feb 05, 2025, 07:03 PM UTC

Affected components

Main site

Update timeline

  1. investigating Feb 05, 2025, 07:03 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 05, 2025, 07:27 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 05, 2025, 07:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 05, 2025, 07:53 PM UTC

    This incident has been resolved.