Hex incident

Inputs not reacting on some published apps

Major Resolved View vendor source →

Hex experienced a major incident on April 25, 2025 affecting Main site, lasting 2h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 01:20 PM UTC
Resolved
Apr 25, 2025, 04:15 PM UTC
Duration
2h 55m
Detected by Pingoru
Apr 25, 2025, 01:20 PM UTC

Affected components

Main site

Update timeline

  1. identified Apr 25, 2025, 01:20 PM UTC

    We've identified an issue with published apps using the pre-run cells in the background feature and are working on implementing a fix.

  2. monitoring Apr 25, 2025, 03:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 25, 2025, 04:15 PM UTC

    This incident has been resolved.