Helpwise Outage History

Helpwise is up right now

Helpwise had 1 outage in the last 2 years totaling 10h 59m of downtime — averaging 0 incidents per month.

There was 1 Helpwise outage since February 20, 2026 totaling 10h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.helpwise.io

Minor February 20, 2026

Notifications and Realtime updates are slow

Detected by Pingoru
Feb 20, 2026, 05:38 PM UTC
Resolved
Feb 21, 2026, 04:38 AM UTC
Duration
10h 59m
Affected: NotificationsRealtime Updates
Timeline · 4 updates
  1. investigating Feb 20, 2026, 05:38 PM UTC

    Notifications and Realtime updates are delayed. The team's looking into it.

  2. monitoring Feb 20, 2026, 06:09 PM UTC

    We're facing issues with our realtime provider. We've pushed additional capacity to minimize and mitigate it.

  3. monitoring Feb 20, 2026, 06:11 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 21, 2026, 04:38 AM UTC

    This incident has been resolved.

Read the full incident report →