Helpwise Outage History

Helpwise is up right now

Pingoru has recorded 35 incidents for Helpwise: 1 in the last 12 months and 0 in the last 90 days.

Source: status.helpwise.io

35incidents recorded
1last 12 months
0last 90 days
11 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Helpwise in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 592 (0%)

Incidents, newest first

Minor February 20, 2026 Notifications and Realtime updates are slow 10h 59m Notifications, Realtime Updates

Started Feb 20, 2026, 05:38 PM UTC· resolved Feb 21, 2026, 04:38 AM UTC

  1. investigating Feb 20, 2026, 05:38 PM UTC

    Notifications and Realtime updates are delayed. The team's looking into it.

  2. monitoring Feb 20, 2026, 06:09 PM UTC

    We're facing issues with our realtime provider. We've pushed additional capacity to minimize and mitigate it.

  3. monitoring Feb 20, 2026, 06:11 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 21, 2026, 04:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025 Issues with Gmail Inboxes 9h 32m Outgoing Email Delivery, Gmail Sync

Started Jun 12, 2025, 06:57 PM UTC· resolved Jun 13, 2025, 04:29 AM UTC

  1. monitoring Jun 12, 2025, 06:57 PM UTC

    We're receiving a very high error rate from Gmail triggering inbox disconnections and slow or no syncing. We're currently monitoring the issue.

  2. monitoring Jun 12, 2025, 07:07 PM UTC

    Google has confirmed the issue with multiple Google services and they're working on it - https://www.google.com/appsstatus/dashboard/incidents/Eab7zGLWSaUJyh9c9R9L

  3. monitoring Jun 12, 2025, 08:42 PM UTC

    Our team's working on restoring Gmail access and sync for customer inboxes.

  4. monitoring Jun 12, 2025, 09:01 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 13, 2025, 04:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2025 Not able to send emails with individual attachment size > 3 mb with Microsoft Outlook account connected for Outgoing. 5d 11h Microsoft Outlook Sync

Started Apr 17, 2025, 06:48 PM UTC· resolved Apr 23, 2025, 06:41 AM UTC

  1. identified Apr 17, 2025, 06:48 PM UTC

    We've identified an issue where our system is unable to send attachment size > 3 mb with Microsoft Outlook account connected for Outgoing as Microsoft API is giving error. We're working towards a solution to this. In the meanwhile as a workaround for customers who have connected Outlook accounts with Helpwise. We would recommend to restrict attachment sizes to less than 3MB as a workaround.

  2. resolved Apr 23, 2025, 06:41 AM UTC

    Looks like Microsoft has now fixed this. We're now not noticing this issue. We're continuing to monitor it.

Read the full incident report →

Major March 13, 2025 Forwarding addresses ending with mail3.helpwisemail.com are not working 3h 51m Incoming Email Forwarding

Started Mar 13, 2025, 02:42 PM UTC· resolved Mar 13, 2025, 06:33 PM UTC

  1. identified Mar 13, 2025, 02:42 PM UTC

    We're identified an issue with our underlying provider due to which forwarding to addresses @mail3.helpwisemail.com are not working. Forwarding addresses ending with @mail.helpwisemail.com, @mail1.helpwisemail.com and @mail2.helpwisemail.com are working fine. Workaround: Please change @mail3.helpwisemail.com to @mail1.helpwisemail.com. Reach out to [email protected] if you need more help getting it to work.

  2. identified Mar 13, 2025, 02:44 PM UTC

    We are continuing to work with our email provider to fix this issue.

  3. resolved Mar 13, 2025, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 1, 2025 Webap, inbox and outlook sync functionalities and performance is degraded. 4h 42m Helpwise Web App, Microsoft Outlook Sync, Helpwise Inbox

Started Mar 01, 2025, 09:22 PM UTC· resolved Mar 02, 2025, 02:05 AM UTC

  1. investigating Mar 01, 2025, 09:22 PM UTC

    We are currently investigating this issue.

  2. identified Mar 01, 2025, 09:42 PM UTC

    The issue has been isolated to Outlook services acting slow and causing bottlenecks. We've isolated the issue to Outlook sync. Webapp and inbox should be operational now.

  3. monitoring Mar 01, 2025, 09:52 PM UTC

    Microsoft has confirmed the incident. Here are more details - https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1020913. Only customers using Outlook sync or sending outbound emails using "Connect with Microsoft" might face issues using the service.

  4. monitoring Mar 01, 2025, 10:04 PM UTC

    Microsoft issues seems to have improved. Please reconnect your Microsoft account with Helpwise if you see the reconnect option in the Inbox.

  5. resolved Mar 02, 2025, 02:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 26, 2025 Helpcenter sites are not accessible 6m HelpCenter

Started Feb 26, 2025, 04:38 PM UTC· resolved Feb 26, 2025, 04:44 PM UTC

  1. identified Feb 26, 2025, 04:38 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Feb 26, 2025, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 25, 2024 Microsoft 365 errors and delay 16h 8m Outgoing Email Delivery, Microsoft Outlook Sync

Started Nov 25, 2024, 12:23 PM UTC· resolved Nov 26, 2024, 04:31 AM UTC

  1. monitoring Nov 25, 2024, 12:23 PM UTC

    Customers using MS365 sync would be seeing high error rates and delay in email sync Live updates on X - https://x.com/MSFT365Status?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor Microsoft is still investigating the issue - https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162 (You need to be an O365 admin to be able to access it)

  2. monitoring Nov 25, 2024, 04:10 PM UTC

    We're continuing to monitor our systems. Microsoft's still working on fixing this issue.

  3. resolved Nov 26, 2024, 04:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 28, 2024 Desktop notifications not being triggered 22m Notifications

Started Oct 28, 2024, 04:13 PM UTC· resolved Oct 28, 2024, 04:35 PM UTC

  1. investigating Oct 28, 2024, 04:13 PM UTC

    We are currently investigating this issue. As of now, desktop notifications and ding sounds on new emails are not getting triggered. Mobile and email notifications are not impacted.

  2. monitoring Oct 28, 2024, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2024, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →