Helpjuice incident

System Instability

Minor Resolved View vendor source →

Helpjuice experienced a minor incident on September 13, 2016, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2016, 09:45 PM UTC
Resolved
Sep 13, 2016, 10:56 PM UTC
Duration
1h 10m
Detected by Pingoru
Sep 13, 2016, 09:45 PM UTC

Update timeline

  1. identified Sep 13, 2016, 09:45 PM UTC

    Our database is under heavy load, which is causing slowness and connections not being responded. We are putting all efforts to get it fixed as soon as possible.

  2. monitoring Sep 13, 2016, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 13, 2016, 10:56 PM UTC

    This incident has been resolved.