Helpjuice incident

Amazon AWS Heroku Widespread Issue Effecting Helpjuice.com

Critical Resolved View vendor source →

Helpjuice experienced a critical incident on August 31, 2019 affecting Web Host and Helpjuice Knowledge Bases and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2019, 02:25 PM UTC
Resolved
Aug 31, 2019, 06:15 PM UTC
Duration
3h 49m
Detected by Pingoru
Aug 31, 2019, 02:25 PM UTC

Affected components

Web HostHelpjuice Knowledge BasesHelpjuice.com AdminHelpjuice APIHelpjuice DatabaseHelpjuice Search

Update timeline

  1. monitoring Aug 31, 2019, 02:25 PM UTC

    According to https://status.heroku.com/, there is a widespread platform issue that is effecting Helpjuice.com and Knowledge Bases, from being available. We're currently looking for ways to stop the issue from continuing to effect Helpjuice customers, while Heroku is also fixing their issue.

  2. resolved Aug 31, 2019, 06:15 PM UTC

    After three hours, we can confirm that this issue has been resolved by heroku to AWS 1 hour ago