Helpjuice incident

Services Outage

Critical Resolved View vendor source →

Helpjuice experienced a critical incident on April 5, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2021, 04:47 PM UTC
Resolved
Apr 05, 2021, 04:00 PM UTC
Duration
—
Detected by Pingoru
Apr 05, 2021, 04:47 PM UTC

Update timeline

  1. resolved Apr 05, 2021, 04:47 PM UTC

    Our Hosting Infrastructure provider, Heroku.com / AWS: Hardware failure was detected on one of our follower database, we proceeded by switching to backup database until hardware issue is resolved. We can confirm that no data has been lost. Outage lasted ~10 min.