Helpjuice experienced a major incident on November 10, 2021 affecting Web Host and Helpjuice Knowledge Bases, lasting 56s. The incident has been resolved; the full update timeline is below.
Affected components
Web HostHelpjuice Knowledge Bases
Update timeline
- investigating Nov 10, 2021, 08:10 PM UTC
Certain customers that were using custom SSL certificates had random timeout issues happen because our SSL certificate server that was hosting and rendering the SSL was overloaded. We have since fix the issue and are permanently reconstructing SSL server to support custom SSL certificates. This was an issue because we were using heroku and a customer to sell on the DNS front, so things would not scale together but separately
- resolved Nov 10, 2021, 08:11 PM UTC
This incident has been resolved. We are reconstructing SSL servers.