Helpjuice incident

Helpjuice Downtime

Major Resolved View vendor source →

Helpjuice experienced a major incident on May 26, 2022 affecting Helpjuice Knowledge Bases and Helpjuice.com Admin and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2022, 01:15 PM UTC
Resolved
May 26, 2022, 02:24 PM UTC
Duration
1h 8m
Detected by Pingoru
May 26, 2022, 01:15 PM UTC

Affected components

Helpjuice Knowledge BasesHelpjuice.com AdminHelpjuice APIHelpjuice DatabaseHelpjuice Search

Update timeline

  1. investigating May 26, 2022, 01:15 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring May 26, 2022, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 26, 2022, 02:24 PM UTC

    This incident has been resolved.