Helpjuice incident

Certain KBs Experiencing Slowness

Major Resolved View vendor source →

Helpjuice experienced a major incident on June 30, 2022 affecting Helpjuice Knowledge Bases and Helpjuice.com Admin, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2022, 03:40 PM UTC
Resolved
Jun 30, 2022, 06:24 PM UTC
Duration
2h 43m
Detected by Pingoru
Jun 30, 2022, 03:40 PM UTC

Affected components

Helpjuice Knowledge BasesHelpjuice.com Admin

Update timeline

  1. investigating Jun 30, 2022, 03:40 PM UTC

    We're noticing certain knowledge bases responding slower than usual. We're actively looking into this.

  2. monitoring Jun 30, 2022, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 30, 2022, 05:24 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 30, 2022, 06:24 PM UTC

    This incident has been resolved.