Helpjuice incident

Assets not loading properly

Major Resolved View vendor source →

Helpjuice experienced a major incident on July 31, 2022 affecting Helpjuice Knowledge Bases and Helpjuice.com Admin, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2022, 03:09 PM UTC
Resolved
Jul 31, 2022, 03:31 PM UTC
Duration
21m
Detected by Pingoru
Jul 31, 2022, 03:09 PM UTC

Affected components

Helpjuice Knowledge BasesHelpjuice.com Admin

Update timeline

  1. investigating Jul 31, 2022, 03:09 PM UTC

    We are currently investigating an issue with assets (CSS/JS) not loading.

  2. identified Jul 31, 2022, 03:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 31, 2022, 03:31 PM UTC

    This incident has been resolved.