Helpjuice incident

Service outage

Notice Resolved View vendor source →

Helpjuice experienced a notice incident on September 19, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2022, 08:00 PM UTC
Resolved
Sep 19, 2022, 08:00 PM UTC
Duration
—
Detected by Pingoru
Sep 19, 2022, 08:00 PM UTC

Update timeline

  1. resolved Sep 19, 2022, 08:32 PM UTC

    Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower databases, we proceeded by switching to the backup database until the issue is resolved. We can confirm that no data has been lost. The outage lasted about 5 minutes.