Helpjuice experienced a notice incident on September 20, 2022 affecting Web Host and Helpjuice Knowledge Bases and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Web HostHelpjuice Knowledge BasesHelpjuice.com AdminHelpjuice APIHelpjuice DatabaseHelpjuice Search
Update timeline
- resolved Sep 20, 2022, 02:44 PM UTC
Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower databases, we proceeded by switching to the backup database until the issue is resolved. We can confirm that no data has been lost. The outage lasted about 5 minutes.