Helpjuice experienced a notice incident on October 11, 2022 affecting Web Host and Helpjuice Knowledge Bases and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Web HostHelpjuice Knowledge BasesHelpjuice.com AdminHelpjuice APIHelpjuice DatabaseHelpjuice Search
Update timeline
- investigating Oct 11, 2022, 12:53 PM UTC
We are investigating what's happening, and estimate a fix within the next 5-6 minutes.
- investigating Oct 11, 2022, 01:01 PM UTC
We have successfully fixed this issue. It was due to a database error on Heroku. As a long-term fix, we are looking at making further changes to our infrastructure to avoid this from ever happening.
- resolved Mar 27, 2023, 07:18 PM UTC
This incident has been resolved.