Helpjuice experienced a major incident on May 2, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 02, 2024, 04:13 PM UTC
We observed a significant slowdown in application performance at approximately 3:07 PM UTC. A prompt investigation was initiated, leading to the identification of an edge case in one of our knowledge base routes as the root cause. A resolution was developed and subsequently deployed at 3:47 PM UTC. Following the deployment, the application's performance returned to expected levels.